Thank you for choosing grainsilk.com for your women’s summer clothing purchases. We hope you are satisfied with your purchase, but if you need to return or exchange an item, please carefully read the following refund policy and procedures.

  1. Refund Policy Overview
    All items purchased on grainsilk.com can be returned or exchanged within 30 days of receipt. We offer a quality guarantee; if you receive a defective or incorrectly shipped item, we will fully refund your purchase price.
  2. Return Conditions
    Please ensure your return meets the following conditions:
    The item must be unworn, unwashed, and have all original tags and packaging intact.
    The return request must be submitted within 30 days of receiving the item.
  3. Exchange Conditions
    If you wish to exchange an item, please ensure:
    The exchange request is submitted within 30 days of receiving the item.
    The item is in the same condition as required for returns (unworn, unwashed, with original tags and packaging intact).
  4. Return Process
    Here are the simple steps for returning an item:
    Notify us: Please contact our customer service team via email, explaining your reason for return and requesting return authorization.
    Fill out the return authorization form: You will receive a return authorization form; please fill it out and print it.
    Prepare the package: Place the item along with the return authorization form in the package, ensuring the original packaging is intact.
    Send the package to the following return address:
  5. Refund Processing Time
    Once we receive your return package, we will process your refund request within 3-5 business days. The refund will be issued via your original payment method. Please note that the exact time for the refund to appear in your account may vary depending on your payment institution.
  6. Fee Explanation
    Return Shipping Costs: If the return is due to a product quality issue or incorrect shipment, we will cover the return shipping costs. Otherwise, you are responsible for the return shipping costs.
    Initial Shipping Costs: The initial shipping costs are not refundable.

Thank you for your support of grainsilk.com! We hope to provide you with a satisfying shopping experience. If you have any questions, please feel to contact our customer service team.